What is itemroot ?
itemroot,inc. is a on line food retail store, which we offer a wide range of items from over the world specially from Asia to meet your needs. We are located in 87 Bay 47th street , Brooklyn, NY 11214
How can I place an order?
Placing an order with us is quick and easy. Simply follow these steps:- Browse our products and select the items you wish to purchase.
- Add the selected items to your shopping cart.
- Proceed to checkout and provide the required shipping and payment information
- Review your order and confirm the purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (American Express, Apple Pay, PayPal, Diners Club ,Discover, Meta Pay, Google Pay, Shop Pay, Venmo, Visa, MasterCard ), and other secure online payment options. You can select your preferred payment method during the checkout process.
What are your shipping costs and delivery times?
Shipping costs and delivery times may vary depending on your location and the shipping method you choose. You can find detailed information about shipping options and costs during the checkout process.
Do you offer free shipping?
Yes, the purchasing order has to be over $50. If the order is under $50, the shipping cost will be based on your location and a item's weight.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What is your return policy?
We want you to be satisfied with your purchase. If you're not happy with your order, you can return the items which are either defective or your do not want it within 30 day. please refer to our Returns and Refunds page https://itemroot.com/pages/returns-exchanges for detailed information on our return policy and instructions on how to initiate a return.
What is the refund policy?
Normally, you can send return items within 30 day , Once we receive your return, we will inspect the item(s) and issue a refund for the purchase price to your original method of payment. Please note that shipping and handling fees are non-refundable.
Please allow 5 business days for your refund to be processed and reflected in your account. If you have not received your refund within this timeframe, please contact us at info@itemroot.com for further assistance, please check it out our refund policy page. https://itemroot.com/policies/refund-policy
How can I contact customer support?
If you have any questions, concerns, or issues, our customer support team is here to help. You can reach us through the "Contact Us" page https://itemroot.com/pages/contact-us or via email at info@itemroot.com
I want to change my address after I placed an order , what can I do?
Please contact us within 3 hours if carriers still have not picked it up yet, we can revise it for you. If after the package has been shipped, you need to contact the carrier who could be able to redeliver .
Can I cancel an order after I have placed ?
yes, but make sure you notify us within 5 hours or the carrer has not been picked it up. if you still want to cancel the package after it has been shipped , please send it back for refund.
How does your company handle missing or damaged items I have received or do not receive a package?
Please inform us immediately within 5 business day , we will instruct you what to do
How do my order is being processed by your company?
- Once we get your order , we will locate the item in the warehouse.
- When the item that on a staff's hand, he (she) will double confirm is it the right item .
- We will ship tit to you in the same day or next day. it all depends our capacity of shipping. No longer than 2 business day.
- In term of shipping service, it is based on your selection shipping methods. if your order 's value is bigger than $50, we will pay for your shipping fee and ship it either via UPS or USPS.
- After your order is packed and has the tracking number , we will immediately email to you.
- Finally, your order will be waiting a carrier 's staff to pick it up in our warehouse.
Is my personal information safe with you?
Yes, we take the security and privacy of your personal information seriously. Our website uses secure encryption protocols, and we do not share or sell your information to third parties. For more details, please refer to our Privacy Policy https://itemroot.com/policies/privacy-policy
If you have any question, feel free to contact us at : info@itemroot.com