退款政策

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly issue a refund within 30 days of the original purchase date, provided that the item is in its original condition with tags attached and/or packaging intact.

To initiate a refund, please contact us at info@itemroot.com to obtain a refund authorization number. Refunds without a refund authorization number will not be accepted. Once you have received your refund authorization number, please ship the item(s) back to us in their original condition with tags attached and/or packaging intact, along with a copy of your original receipt. You are responsible for the cost of return shipping.

Once we receive your return, we will inspect the item(s) and issue a refund for the purchase price to your original method of payment. Please note that shipping and handling fees are non-refundable.

Please allow 5 business days for your refund to be processed and reflected in your account. If you have not received your refund within this timeframe, please contact us at info@itemroot.com  for further assistance.

Final Sale Items:

Certain items are marked as "Final Sale" and cannot be refunded. These items are clearly marked on our website and in-store.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at info@itemroot.com within 5 days of receiving the item. We will provide you with a refund or exchange, depending on your preference. We may require photo evidence of the damage or defect before issuing a refund or exchange.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at info@itemroot.com